.png)
Expedia Group Customer Service Jobs (Remote) ::: USA @Onlineearnmoneyjobs ( Ticket Coordinator )
Hiring Organization: Expedia Group
Post Name: Ticket Coordinator
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: $20 - 25/Hour
Location: Mulberry , USA
Full Jobs Descriptions:
Are you passionate about ensuring success for the team, committed to pursuing perfection in everything you do, and always looking to expand your skills and knowledge?If yes, Technical Solutions and Tools is interested in you! TST provides an outstanding opportunity to learn how EG technology platforms work and how to contribute solutions for our partners. We are a small team who dreams big!As a Ticket Coordinator, your focus will be monitoring our service requests and assigning high priority events.Your objective: to keep the team moving forward and action events quickly with quality. Expedia Group Customer Service Jobs (Remote) ::: USA @Onlineearnmoneyjobs ( Ticket Coordinator )
What You'll Do:
- Monitor our queue and assess all incoming tickets to resolve actions, steps, and processes needed to ensure timely response to customer needs
- Work closely with our Connectivity and Help teams to ensure tickets receive timely responses
- Assign high priority tickets to Analysts
- Triage and redirect tickets within established response time goals
- Prioritize tickets based on the request type
- Update case information accurately within the ticket
- Close duplicate and spam cases
- Responsible to run and distribute daily and weekly reports
- Complete special projects as assigned
- Establish a baseline understanding of Connectivity and Help functions
- Develop in-depth knowledge of EG and TST policies and process
- Utilize established business processes to ensure accurate and timely distribution of tickets
- Collaborate with Ticket Coordinators and Leadership to ensure coverage during the times and days defined
- Provide feedback on Salesforce ticket software that would improve time to triage tickets
- Find opportunities to eliminate unnecessary work ticket movement between incorrect teams
- Implementation of clear communication to peers, collaborators, and leadership
- Build positive rapport and communicate appropriately with different personality types
- Help to analyze and identify issue severity levels and follow appropriate procedures for various types of situations
- Analyze and draw conclusions to bring efficiency to the business
- Take on various tasks that require critical thinking
- Demonstrates initiative to handle most tasks independently
- Collaborate to ensure delivery of agreed Service Level Agreements (SLAs)
Who You Are:
- Self-starter and natural problem-solver
- Demonstrate MS Office skills, particularly Excel (pivot table/VLookup/VBA macros)
- Windows OS navigations skills and knowledge of software troubleshooting processes
- Demonstrate experience of learning new skills in a busy, demanding, and constantly evolving environment
- Strong communication skills, both written and oral
About Expedia Group:
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. Expedia Group Customer Service Jobs (Remote) ::: USA @Onlineearnmoneyjobs ( Ticket Coordinator )
