Customer Service Jobs, Customer Support Jobs In Oklahoma @ Apply Now @( Pharmacy Customer Service Associate )
Hiring Organization: Walgreens
Post Name: Pharmacy Customer Service Associate
Qualification: Graduate
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20 – $30/Hour
Location: Oklahoma , USA
Full Job Description
Obligations
- Models and conveys an unmistakable and wonderful client experience.
- Registers deals on appointed sales register, provides clients with gracious, fair, cordial, and productive checkout administration.
- As per state and government guidelines, helps the drug specialist, under direct oversight, in the act of drug store. Answerable for utilizing drug store frameworks to acquire patient and medication data and cycle remedies.
Customer Service Jobs, Customer Support Jobs In Oklahoma @ Apply Now @( Pharmacy Customer Service Associate )
Client Experience
- Draws in clients and patients by hello them and offering help with items and administrations. Settle client issues and answers inquiries to guarantee a positive client experience.
- Models and offers client care best practices with all colleagues to convey an unmistakable and superb client experience, including relational propensities (e.g., welcoming, eye to eye connection, kindness, and so on) and Walgreens administration qualities (e.g., offering assistance proactively, distinguishing needs, overhauling until fulfilled, and so on.).
Tasks
- Furnishes clients with affable, agreeable, quick, and productive help.
- Prescribes things available to be purchased to client and suggests exchange up and additionally buddy things.
- Registers client buys on allocated sales register, collects cash and appropriates change as mentioned; processes voids, returns, IOUs, discounts, and trades depending on the situation. Takes client to OTC walkway when conceivable to help with finding items.
- Keeps counters and retires perfect and all around promoted, takes stock, and keeps up with records. Checks in and costs stock as required or as coordinated by head supervisor or imparted by the shift chief.
- Performs obligations as allocated by Drug store Chief, Staff Drug specialist and Head supervisor including using drug store frameworks to enter patient and medication data, guaranteeing data is placed accurately, filling solutions by recovering, counting and pouring drug drugs, confirming medication is right, and checking for potential cooperations. Helps drug specialists in booking and keeping up with work process.
- Reports, right away, solution blunders to drug specialist on the job and sticks to Organization arrangements and methodology according to drug store mistakes and the Quality Improvement Program. Surveys and follows the Walgreen Co. Drug store Set of principles.
- Stringently sticks to the Walgreen Co. strategy with respect to Honest intentions Administering during all appropriate solution apportioning exercises.
- Handles calls that don't need individual consideration of the drug specialist, including those to doctors.
- Processes (revises and resubmits) manual cases for outsider program remedy administrations in a convenient and proficient way, and performs other administrative obligations, as relegated by the Drug store Supervisor.
- Helps and supports Drug store Division on stock administration exercises, for example, requesting, unloading, checking and putting away shipment of drugs. Keeps up with information on Organization resource insurance strategies, and documents claims for distribution center overages (stock got, however not charged), deficiencies (stock charged, yet not got), request blunders or harmed merchandise including Rx drugs.
- Guarantees consistence with state and nearby regulations in regards to managed items (e.g., cocktails and tobacco items).
- Builds and keeps up with shows, including special, occasional, super designs, and deal stock. Finishes resets and corrections as coordinated.
- Helps with partition of food things (e.g., crude food sources from pre-cooked) and item situation as indicated by approaches/methodology (e.g., crude and frozen meats on base retires). For consumable things, aids stock revolution, involving the earliest in, earliest out strategy and restock outs.
- Has working information on store frameworks and store hardware.
- Gives client care in the photograph region, including computerized visa photograph administration, banner print and imaginative machine, interesting sell of limited time photograph items.
- Takes on web get obligations (screens orders in Picture Care Additionally, takes care of requests (pick things), conveys requests to clients as they show up at store).
- Helps with outside and inside support by guaranteeing spotless, flawless, deliberate store condition and appearance.
- Conforms to all organization strategies and methods; keeps up with deferential associations with colleagues.
- Finishes unique tasks and different undertakings as alloted.
- Preparing and Self-improvement
- Acquires and keeps up with PTCB confirmation through the assigned PTCB preparing program as well as state required certificate/enlistment.
- Goes to preparing and finishes PPLs mentioned by Chief or allocated by corporate and gains proceeding with schooling credits. Keeps up with information and ability in medical care and drug store, including most recent news and advancements.
Fundamental Capabilities
- Should be conversant in perusing, composing, and communicating in English. (Besides in Puerto Rico)
- Expects readiness to work adaptable timetable, including nights and end of the week hours.
Favored Capabilities
- Lean toward a half year of involvement with a retail climate.
- Really like to have earlier work insight with Walgreens.
- Lean toward great number related abilities so they can fill remedies precisely, including counting, estimating and gauging prescriptions.
- Favor great PC abilities.
- Incline toward the information on store stock control.
- Incline toward PTCB confirmation.
Customer Service Jobs, Customer Support Jobs In Oklahoma @ Apply Now @( Pharmacy Customer Service Associate )
