Work From Home Jobs (Remote) In Des Plaines @Earnmoneyonlinejob ( Help Desk Support )

  $20 - 30/Hour


  Des Plaines

Vacancy: Not Disclosed Posted: 10-Apr-2023 Applicants: 30

Full Job Description

Work From Home Jobs (Remote) In Des Plaines @Earnmoneyonlinejob ( Help Desk Support )

Hiring Organization: LaserAway

Post Name: Help Desk Support

Qualification: Graduate

Industry:  Private

Employment Type: Full Time

Work Hours: 8 Hours

Salary: $20-$30/Hour

Location: Des Plaines, IL

Full Jobs Description

 LaserAway is seeking a Level 2 Help Desk Support Technician with installation, configuration and troubleshooting experience; Google Workspace, SonicWall firewalls, switches, access points, PCs, Macs, Chromebooks, phones and printers to manage remote support for a growing IT department. The ideal candidate will  support staff via phone, email or chat. Candidate must be able to diagnose and resolve IT support issues. The help desk manager is responsible  for managing support tickets and support calls. The Help Desk Manager will attempt to resolve all tickets escalated from Level 1. The System Administrator may escalate any issues to Level 3 and/or external vendors. Tier 2 can share the workload with Tier 1 and Tier 3. Additional fees include documentation, backup, virus removal and imaging computers.

Work From Home Jobs (Remote) In Des Plaines @Earnmoneyonlinejob ( Help Desk Support )


  •  Provide  quick and timely response to tickets to resolve tickets as per SLA.
  •  Resolve help desk tickets and  support  end users for various technical issues
  •  Resolve or escalate tickets in a timely manner
  •  Prioritize tickets and projects
  •  Configuring and troubleshooting network devices. Network troubleshooting; DNS, DHCP, VLAN and TCP/IP
  •  Troubleshoot third-party websites and applications; Google CCAI, Google Workspace, GCPW, Zendesk, Jira SM, Zoom, Square, Rockbot, EDR tools, RMM tools and more
  •  IT works closely with other departments as part of collaborative projects. 
  •  Install and configure computer programs and installation systems and user accounts 
  •  Adding and removing users from different systems
  •  Providing desktop, laptop, iPhone, iPad, Android devices, printers and Wi-Fi support
  •  Bug fixes, virus removal and desktop imaging.
  •  Train other staff on technical matters as needed
  •  Documentation procedures
  •  Adding and updating KB articles
  •  Special project to order
  •  Other duties as required


  •  Experience managing Google Workspace 
  •  Experience  supporting and configuring SonicWall firewalls, switches and access points
  •  RMM, MDM, EDR experience
  •  Ability to quickly learn new technologies.
  •  Ability to multitask and resolve issues quickly in a legacy environment
  •  UCaaS and CCaaS experience is a plus
  •  Bachelor's degree or 5 years experience in IT field
  •  You must have excellent communication and customer service skills.
  •  Ability to work in a team environment, share information and creative solutions

Work From Home Jobs (Remote) In Des Plaines @Earnmoneyonlinejob ( Help Desk Support )

Apply Mode:

Online Mode (No Fees required) 100% Free to apply

Who Can Apply in LaserAway:

  • All Candidates can apply in LaserAway job Recruitment 2023
  • Male Female both can apply in LaserAway career vacancies 2023.

Experience Required:

2 Yr Exp. Holder can apply in LaserAway

Selection Process:

Help Desk Support Selection Process: The Selection will be selected on the basis of the Below Given Details.

  • Interview
  • Document Verification

Kindly do check the Official Notification and verify your eligibility before applying for the job notification. Notification Link Is Given Below.

Application Fees:

Work From Home Jobs (Remote) In Des Plaines @Earnmoneyonlinejob ( Help Desk Support ) application fees 100% free for all.

No fees required.

Pay Scale(Salary):

LaserAway company Job Pay Scale: Selected candidates will get salary on the basis of the details given Below.

  • Salary will be according to posts, qualification, Experience and jio company rule.

Kindly do check the Official Notification and For more salary details. Notification Link Is Given Below.

Educational Qualification:

Candidates Who Have Passed Graduate or its Equivalent From a Recognized Board or University Are Eligible For this recruitment.

kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required:

Required Documents For This recruitment: Candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.

  • Document – Qualifications certificate with marksheets.
  • ID Proof Like The Adhar Card, PAN Card, Voter ID, Passport (Any one or Required)
  • Passport size Photographs
  • Signature

How to apply:

  1. All the eligible candidates can apply for This Job as mentioned below
  2. Read official notification carefully From the Official Website.
  3. Read Notification Carefully Before Apply.
  4. Keep Ready Your All Documents Like Adhar Card, 10th, 12th, Graduate Certificates or Any.
  5. Fill The Application Form (Link Is Given Below)
  6. Attach Required Document and Passport Size Photo with Signature.
  7. Then Submit. Done.


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