Graham Holdings Customer Service Jobs (Remote) ::: USA @Earnmoneyonlinejob ( Customer Engagement Specialist )
Company Name: Graham Holdings
Post Name: Customer Engagement Specialist
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20-30/hour
Location: Virginia, USA
Full Description:
The purchaser Engagement professional works with a group of client engagement specialists who guide an recognized portfolio of debts in the KNA supplemental training better schooling portfolio. Those may also consist of a mixture of countrywide, strategic, and transactional bills. The number one purpose of this function is to make sure the retention and growth of accounts inside the better training portfolio with the aid of making sure green management of client wishes.
Primary/Key obligations
- Pressure renewal efforts throughout their portfolio of better education accounts to make certain that we grow revenue and make sure renewals
- Layout green approaches to deliver renewal consequences
- Collaborate with client engagement managers and senior client engagement managers to support identified money owed in which essential.
- Manipulate key strategies that the delivery of products for better schooling institutional customers
- Song and control key problems that rise up with clients and report on resolutions in a timely manner
- Serve as a useful resource to transactional institutional customers to make sure that troubles are recognized and resolved fast and successfully
- Make certain powerful shipping of customer contracts for transactional bills
- Deploy danger mitigation plans within the portfolio of debts to defend revenue
- Solicit and leverage companion feedback to make certain retention and increase of debts
- Use associate comments to refine engagement plans
- Track key metrics that assist the engagement of partners and verify development closer to assembly objectives constantly
Minimal qualifications
- Accomplice’s degree
- Minimal of two years of enjoy working in customer service or customer service
- Procedure management
- Attention to detail
- Client-aid orientation
- Move-functional collaboration
Graham Holdings Customer Service Jobs (Remote) ::: USA @Earnmoneyonlinejob ( Customer Engagement Specialist )
