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Boston Scientific Online Jobs (Remote) ::: USA @Earnmoneyonlinejob ( Account Resolution Specialist )
Company Name: Boston Scientific
Post Name: Account Resolution Specialist
Qualification: Graduation
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $20 - 25/Hour
Location: Houston, USA
Full Description:
Account Resolution Specialist is responsible for providing a great customer experience while working to collect and negotiate terms of repayment on outstanding account balances. In a high-volume environment, works in a professional, customer-centered way; taking inbound calls, making outbound calls, and using an auto-dialer or direct dial system to determine why a call is delinquent. Provides exceptional service while being compassionate to patients. Boston Scientific Online Jobs (Remote) ::: USA @Earnmoneyonlinejob ( Account Resolution Specialist )
Your Responsibilities will Include:
⦁ Provide reconciliation of customer accounts and resolve outstanding balance issues. Identify and submit credit memos.
⦁ Establish relationships with customers to encourage faster pay.
⦁ Ability to maintain a high volume of phone calls.
⦁ Communicate and follow up effectively with other RCM departments regarding customer accounts on a timely basis.
⦁ Work with both Sales and the customer in the resolution of disputed balances.
⦁ Suggest account adjustments, small balance write offs and escalate uncollected balances for write offs.
⦁ Meet defined department goals and activity metrics.
⦁ Responsible for requesting, tracking and trending overpayment recoveries and adjustments for voided checks and refunds.
⦁ Interprets and utilizes contract and benefit information to accurately process managed care claims for all lines of business, including COB adjudication.
⦁ Responsible for Provider Dispute Resolution acknowledgements, ensuring responses are within CMS & DMHC guidelines.
⦁ Investigates and presents complex cases to management for resolution.
⦁ Interfaces with other departments to resolve eligibility, referral and Network Management related claim issues.
⦁ Responsible for claim adjustments on previously processed claims related to a member out of pocket share cost.
⦁ Other duties as assigned.
What We’re Looking For In You:
Minimum Qualifications:
⦁ High School Dipolma
⦁ 1-3 years relevant business experience or an equivalent combination of education, training, and experience.
Preferred Qualifications:
⦁ Must have minimum of 3 years’ experience in a Customer Service call enter environment with a focus on healthcare billing/collections or collection agency environment or 3 years’ experience working in a client service, preferably in a healthcare environment.
⦁ PC skills in a Windows environment are required. Solid knowledge and utilization of desktop applications to include Word and Excel are essential.
Boston Scientific Online Jobs (Remote) ::: USA @Earnmoneyonlinejob ( Account Resolution Specialist )
